Shipping policy
📦 Strappy Lassy Shipping Policy
Thanks for shopping with Strappy Lassy! Each item is handmade with love, and we’re committed to getting your order to you safely and as quickly as possible. Here’s what you need to know about our shipping process:
✨ Processing Time
All of our items are made to order. Please allow 3–5 business days for processing before your order ships. During busy seasons or market weekends, processing may take a little longer — we appreciate your patience!
🚚 Shipping Rates & Delivery
Shipping is available across Canada and the U.S.
-
Standard shipping is calculated at checkout based on your location and order weight.
-
Free local pickup is available in [Newmarket/Georgina – update with your area].
-
Free shipping on orders over $75 CAD (Canada only).
We use trusted carriers like Canada Post and USPS to get your order to you reliably.
🛍 Local Pickup & Farmer's Markets
Prefer to pick up your order in person? Select Local Pickup at checkout and we’ll be in touch to arrange a time, or you can pick it up at our next market booth!
📬 Tracking Your Order
Once your order ships, you’ll receive a tracking number by email so you can follow your package on its journey.
📦 Packaging
We care about the planet — your order will arrive in recyclable or reused packaging whenever possible.
🌍 Duties & Tariffs
Customers are responsible for any applicable customs duties, taxes, or tariffs on international orders. These charges are not included in our shipping fees and may be collected by your local postal service upon delivery.
❗Lost or Delayed Packages
Once an order has shipped, it is in the hands of the carrier. If your order is delayed or missing, please contact us at strappylassystraps@gmail.com and we’ll do our best to help sort it out.